How Chemistry & Flash-Fried Broccoli Create Great Customer Service

New restaurants are popping up all over Nashville and it’s always fun to try them out. Such was the case on a recent visit to Jack and Jameson’s Smokehouse. And what a surprise that was in store for us when our server Gibb greeted us. He provided great customer service and even shared the scienceContinue reading “How Chemistry & Flash-Fried Broccoli Create Great Customer Service”

Guest Post: A lemon into LEMONADE

When great service occurs, you have to share it! Thanks to our friend and biz partner Dennis Jackson for this week’s guest post. This spring my wife and I were traveling back from Texas to Tennessee.  After a long days drive we decided to call it a day in east central Arkansas.  There were manyContinue reading “Guest Post: A lemon into LEMONADE”

How a Cookie Created a WOW Customer Experience

Have you been there? You finish a delicious meal, are satisfied and even “full” and the server entices you with dessert. That happened to me recently, and I must tell you, the way the experience unfolded created a WOW customer experience moment. Meet Mandi. She’s works at Blue, one of Marriott’s dine-in offerings at its Savannah, GeorgiaContinue reading “How a Cookie Created a WOW Customer Experience”

Guest Post: Social Security Loopholes Take a Hit

We always thank our friend & colleague Ivie Burns for keeping us updated on retirement benefit tips. As part of last year’s Bipartisan Budget Act of 2015, Congress approved some major changes to Social Security which could impact your benefits. Designed to eliminate “loopholes,” the new rules will mostly impact married dual-income couples. It is estimatedContinue reading “Guest Post: Social Security Loopholes Take a Hit”

Service with a side of Heath Bar!

Nashville really has some great entertainment options.  I recently saw Beauty and the Beast at TPAC and of course, dinner before the show made for a perfect evening.  We chose Demos’, a downtown favorite for locals.  Everything on the menu is great but honestly, I go for the salad and bread (awesome combo).  We hadContinue reading “Service with a side of Heath Bar!”