A few weeks ago we introduced you to Mona, the dynamite customer service weapon for Hampton Inn in Montgomery, Alabama. When I told her I wanted to feature her in our blog I promised to forward a copy to her General Manager to which she was thrilled. If you missed her article, click here forContinue reading “How Hampton Inn “Payed it” Forward in Gratitude”
Category Archives: Employee Experience
What do baseball and apple pie look like in your company?
Baseball and apple pie. And during the first week of July fireworks and family celebrations can be added to the list. It’s “celebrate America’ week across our country. People everywhere will find a way to celebrate in some form this week, the essence of celebrating freedom and proclaiming pride in America. Symbols of celebration takeContinue reading “What do baseball and apple pie look like in your company?”
Freedom and Loyalty: Two Costly Items for your Organization
A special week is upon us. For every citizen of the United States, we get to celebrate our freedom. In the midst of the cook-outs, boating and fireworks, I hope you will pause for a moment and remember what this week represents. Our freedom was bought by brave men and women who chose to makeContinue reading “Freedom and Loyalty: Two Costly Items for your Organization”
What is on your Customers’ Top Ten List?
We’ve all seen David Letterman’s Top Ten List right? Each night he (or a special guest) shares with viewers the Top Ten reasons that explain a particular event or action. It’s a clever tie into pop culture and has become one of his many trademarks. Click here to read some of Dave’s best. So what ifContinue reading “What is on your Customers’ Top Ten List?”
Three Ways to Define a Happy New Year for your Business
It’s January 5th. The holiday season has come to a close as 2012 bursts on the scene. Saw this post from a cool guy I follow on Twitter this week: “Is it really a new year if it’s the same us?” Wow. There’s a lot of depth packed into those 43 characters. In our businessesContinue reading “Three Ways to Define a Happy New Year for your Business”