There’s nothing quite like the Colorado Rockies in the winter. I recently had the opportunity to spend a few days skiing on Copper Mountain. It was quite cold but the views were beautiful. Since I don’t ski regularly, I typically take a lesson on the first morning to get my ski legs back under me. Continue reading “Leadership Lessons at 12,000 Feet”
Category Archives: Blog
Between a Tow Truck and a Touchdown: Great Service Wins
There are some things in life you can’t schedule. Car trouble is one of them. But when that event does happen, a good customer experience is something you hope for. Meet Vidi. He’s a driver with AAA and he’s the inspiration for this customer experience success story. My car suddenly gave me problems one eveningContinue reading “Between a Tow Truck and a Touchdown: Great Service Wins”