Leadership Lessons at 12,000 Feet

There’s nothing quite like the Colorado Rockies in the winter.  I recently had the opportunity to spend a few days skiing on Copper Mountain.  It was quite cold but the views were beautiful.  Since I don’t ski regularly, I typically take a lesson on the first morning to get my ski legs back under me. Continue reading “Leadership Lessons at 12,000 Feet”

Between a Tow Truck and a Touchdown: Great Service Wins

There are some things in life you can’t schedule.  Car trouble is one of them.  But when that event does happen, a good customer experience is something you hope for.  Meet Vidi.  He’s a driver with AAA and he’s the inspiration for this customer experience success story. My car suddenly gave me problems one eveningContinue reading “Between a Tow Truck and a Touchdown: Great Service Wins”