What do you do when you decide to go on a hike? You buy hiking shoes. And where do you buy them? From people who know hiking. Every now you then you have a customer experience that makes you want to tell someone about because of simply how delightful it was. And that was myContinue reading “You Will Want to Walk a Mile in “These” Shoes”
Tag Archives: Customer Experience
Are Great Customer Experiences > Efficiency?
I visited my bank recently – yep, I’m one of those people who still like face to face interactions. I needed to do more than an online transition would allow and the visit inside allowed me to observe an interesting dilemma facing customer service professionals today. I was there during the lunch hour; there wasContinue reading “Are Great Customer Experiences > Efficiency?”
Coffee with a Side of Customer Service
Imagine what it is like to work in the Starbucks that sits in the lobby of a hotel near downtown Atlanta. Can you picture it? Hustle, bustle and lot of customers. I was a guest at this hotel recently and Starbucks was part of my routine 3 mornings as I attended a conference. That’s whereContinue reading “Coffee with a Side of Customer Service”
Between a Tow Truck and a Touchdown: Great Service Wins
There are some things in life you can’t schedule. Car trouble is one of them. But when that event does happen, a good customer experience is something you hope for. Meet Vidi. He’s a driver with AAA and he’s the inspiration for this customer experience success story. My car suddenly gave me problems one eveningContinue reading “Between a Tow Truck and a Touchdown: Great Service Wins”
37 – Customer Experience in Every Cup of Coffee w/ Kathleen McIntyre
Every company makes the claim of having a great team of employees. For new leaders and businesses, this goal is achieved one step at a time. For Bond Coffee Company, that means one cup of coffee at a time. In this episode, meet Kathleen McIntyre, manager of this locally-owned coffee shop in one of theContinue reading “37 – Customer Experience in Every Cup of Coffee w/ Kathleen McIntyre”