What happens when PASSION meets PEOPLE

What happens when PASSION meets PEOPLE
You know these people.  Individuals whose passion for what they do simply spills over into every experience they have with their customers. I had the privilege of being around one of these people recently as I toured Angel’s Envy, a locally owned bourbon distillery in Louisville, KY. Meet Allie.  She was our assigned tour guide and boy, did she provide us with a great experience of the distillery she calls a blend of her favorite things. ...

Customer Experience..London Style

Customer Experience..London Style
During the month of March, any restaurant with a television screen will be tuned in to the NCAA tournament.  And with it, a surrounding crowd pulling for “their” team.   A recent Saturday night was par for the course.  Gonzaga was playing Xavier so we decided to find a fun place to watch and that’s how we came across The Pub.  Picture it…a step back in time as if you are walking along the streets of London.  The menu offered m

Between a Tow Truck and a Touchdown: Great Service Wins

Between a Tow Truck and a Touchdown: Great Service Wins
There are some things in life you can’t schedule.  Car trouble is one of them.  But when that event does happen, a good customer experience is something you hope for.  Meet Vidi.  He’s a driver with AAA and he’s the inspiration for this customer experience success story. My car suddenly gave me problems one evening driving to a Vanderbilt football game.  By the time we made it to the parking lot it was evident I would no be driving home.  And now the dile