Great customer experiences can have many characteristics; and for anyone who works with the public on a regular basis, you can appreciate the nuances that can accompany your job every day.
During the month of March, any restaurant with a television screen will be tuned in to the NCAA tournament. And with it, a surrounding crowd pulling for “their” team. A recent Saturday night was par for the course. Gonzaga was playing Xavier so we decided to find a fun place to watch and that’s howContinue reading “Customer Experience..London Style”
There are some things in life you can’t schedule. Car trouble is one of them. But when that event does happen, a good customer experience is something you hope for. Meet Vidi. He’s a driver with AAA and he’s the inspiration for this customer experience success story. My car suddenly gave me problems one eveningContinue reading “Between a Tow Truck and a Touchdown: Great Service Wins”