Great customer experiences can have many characteristics; and for anyone who works with the public on a regular basis, you can appreciate the nuances that can accompany your job every day.
Category Archives: Customer Service
Customer Experience..London Style
During the month of March, any restaurant with a television screen will be tuned in to the NCAA tournament. And with it, a surrounding crowd pulling for “their” team. A recent Saturday night was par for the course. Gonzaga was playing Xavier so we decided to find a fun place to watch and that’s howContinue reading “Customer Experience..London Style”
Between a Tow Truck and a Touchdown: Great Service Wins
There are some things in life you can’t schedule. Car trouble is one of them. But when that event does happen, a good customer experience is something you hope for. Meet Vidi. He’s a driver with AAA and he’s the inspiration for this customer experience success story. My car suddenly gave me problems one eveningContinue reading “Between a Tow Truck and a Touchdown: Great Service Wins”