Customer Experience..London Style

During the month of March, any restaurant with a television screen will be tuned in to the NCAA tournament.  And with it, a surrounding crowd pulling for “their” team.   A recent Saturday night was par for the course.  Gonzaga was playing Xavier so we decided to find a fun place to watch and that’s howContinue reading “Customer Experience..London Style”

Between a Tow Truck and a Touchdown: Great Service Wins

There are some things in life you can’t schedule.  Car trouble is one of them.  But when that event does happen, a good customer experience is something you hope for.  Meet Vidi.  He’s a driver with AAA and he’s the inspiration for this customer experience success story. My car suddenly gave me problems one eveningContinue reading “Between a Tow Truck and a Touchdown: Great Service Wins”