Great customer experiences can have many characteristics; and for anyone who works with the public on a regular basis, you can appreciate the nuances that can accompany your job every day.
Guest Post: Ivie Burns (We love it when our friends share important and helpful information!) Life expectancy continues to expand, thanks to new advances in medical care and a focus on better health habits. A longer life often means more years in retirement, which may last 30 years or more. How much money will youContinue reading “Guest Post: Three Ways to Make Your 401(k) Plan Work Harder for You”
Every business should care about ways to help employees prepare for the future. This guest blog from our friend and colleague Ivie Burns with Morgan Stanley offers some great advice about 401k plans. 401(k) salary deferral plans are among the most popular retirement plans today. A 401(k) plan allows employees to “defer” a part ofContinue reading “Guest Post: 4 Things to Look for in Your 401(k) Service Provider”
What do you do when you decide to go on a hike? You buy hiking shoes. And where do you buy them? From people who know hiking. Every now you then you have a customer experience that makes you want to tell someone about because of simply how delightful it was. And that was myContinue reading “You Will Want to Walk a Mile in “These” Shoes”
I visited my bank recently – yep, I’m one of those people who still like face to face interactions. I needed to do more than an online transition would allow and the visit inside allowed me to observe an interesting dilemma facing customer service professionals today. I was there during the lunch hour; there wasContinue reading “Are Great Customer Experiences > Efficiency?”