37 – Customer Experience in Every Cup of Coffee w/ Kathleen McIntyre

Every company makes the claim of having a great team of employees. For new leaders and businesses, this goal is achieved one step at a time. For Bond Coffee Company, that means one cup of coffee at a time.  In this episode, meet Kathleen McIntyre, manager of this locally-owned coffee shop in one of the hottest Nashville neighborhoods. She shares how they prioritize the experience customers receive with each employee. And that experience is defining their team.

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