Ambience. Atmosphere. Vibe. Every business has one. Some are formal, some laid back. Some welcome you with proverbial shouts and others make you feel like an inconvenience. In today’s competitive marketplace, this aspect of your customer experience is just as important, if not more, than the logo you promote. When you eat at Joe’s CrabContinue reading “What customer experience does your team create?”
Tag Archives: Business Execution
Does your biz strategy resemble Where’s Waldo to your Team?
We are just a few weeks into the new year. I wonder what your world is like as the new year unfolds? Are you refreshed from the holiday season and ready to begin strong? Do you have a clear plan for the year? Or better yet, what about the first quarter? I heard a sermon recentlyContinue reading “Does your biz strategy resemble Where’s Waldo to your Team?”
Three Ways to Create Team Success in 2014
2013 is almost a memory and most businesses are focusing on what the coming year will hold. With a few short days left in the calendar year, it is important to be thinking about specific strategies that will make your team thrive in 2014. Let’s face it, competition is stiff and your team is whatContinue reading “Three Ways to Create Team Success in 2014”
Customer Service Math: 2+2=5
I spend a great deal of time in coffee shops and I must admit Panera has become one of my favorites. Free and convenient wifi, spacious seating and a great food menu in addition to numerous beverage options. Recently, I met a colleague at the Smyrna, TN location and before our meeting began, I approachedContinue reading “Customer Service Math: 2+2=5”
Three Reasons why “Giving Back” Should be Part of Your Biz Strategy
I received an invitation to a “Cobbler Tasting Party” recently through LinkedIn. Intrigued, I had to see what this was all about and I’m so glad I did. That’s where I met Monchita of Monchita’s Homemade Cobblers. Her online bakery creates 19 sweet and savory flavors of you guessed it, homemade cobblers. I met MonchitaContinue reading “Three Reasons why “Giving Back” Should be Part of Your Biz Strategy”