A few weeks ago we introduced you to Mona, the dynamite customer service weapon for Hampton Inn in Montgomery, Alabama. When I told her I wanted to feature her in our blog I promised to forward a copy to her General Manager to which she was thrilled. If you missed her article, click here forContinue reading “How Hampton Inn “Payed it” Forward in Gratitude”
Tag Archives: Intentionality
Your Customer Service Weapon: Do you know why I’m here?
Most hotels today provide some type of breakfast that helps its guests get nourished quickly and on the road. On a recent trip to Alabama, I stayed at a Hampton Inn. I’ve stayed here several times and have always enjoyed observing one of the breakfast servers. On this visit, I decided to talk to her. Continue reading “Your Customer Service Weapon: Do you know why I’m here?”
When Customer Service Goes Outside the Lines
I was traveling recently and stopped at the Starbucks inside the airport before catching my plane. As usual the line for that caffeine jolt was quite lengthy (especially for folks traveling before 8am). As I waited in line for the next available cashier, I overheard the barista shout out to the folks in front ofContinue reading “When Customer Service Goes Outside the Lines”
Random Acts of Kindness: What if this happened in your workplace?
If you are on Facebook, you have likely seen this viral post appear from one of your friends in the last few weeks: The first 5 people to comment on this post will receive, within this calendar year, a gift from me – something like a book, baked goods, something handmade etc. It can happenContinue reading “Random Acts of Kindness: What if this happened in your workplace?”
Your 2013 Workplace Resolution List
2012 has come and gone. December 31st brings the tradition for parties with friends and family to officially ring in the New Year. And as the first day of a new year begins, countless resolutions are professed to focus on health, success and often some form of discipline in an area of life. Personal resolutionsContinue reading “Your 2013 Workplace Resolution List”