It’s 2015: Do You Know Who Your Beneficiaries Are?

Thanks to our friend Ivie Burns for this week’s guest post.

2013 2Ivie 300dpi less than 4mb for website - CopyWhen was the last time you checked your designations for beneficiaries in your retirement plan, annuity or life insurance policy? If you haven’t examined it since the account was set up, you are not alone. But don’t hesitate.  If you have switched jobs, become a new parent, divorced or survived a spouse or a child, your current beneficiary designations may need to be updated.

Consider the “What If?”
In the heat and emotion of divorce proceedings, for example, the task of revising beneficiary designations can fall through the cracks. A court decree that ends a marriage also terminates the provisions of a will, but it does not automatically revise the beneficiary status of an employer-sponsored retirement account or an IRA. Some financial institutions, such as Morgan Stanley, automatically cancel the designation of a spouse as the beneficiary of an IRA in the case of divorce, but not all do.  So, for example, if an IRA owner remarries and has a new family, but fails to change the beneficiaries on the account, the original beneficiary may have a legal claim to the assets in the event of death.

Also keep in mind that the law requires that a spouse be the primary beneficiary of a 401(k) or a profit sharing account, unless he or she waives that right in writing. A waiver may make sense in a second marriage if a new spouse is already financially set, and the children from the first marriage may need the money.

Steps to Stay Current

  1. Make a list of all accounts that have named beneficiaries. This may include 401(k) plans, 403(b) plans, 457 plans, IRAs, pension plans, life insurance policies, annuities and bank accounts.
  2. Contact the plan administrator or financial institution that maintains or services your account to verify your current beneficiary designations. You may want to do this with the help of your tax advisor or estate planning professional to ensure that these documents are in synch with other aspects of your estate plan.
  3. Keep it safe. Store this list in a safe place with your other estate plan documents, such as your will, health care proxy and power of attorney, and make sure your designated executor has a copy.
  4. Register for online access. If you do not already have online access to your accounts with beneficiary designations, consider registering so you can view and update your account information whenever you need to.
  5. Consolidate. If you have changed jobs and left your assets in your former employers’ plans, you may want to consider moving these assets into a rollover IRA. Consolidating multiple retirement plans into a single tax-advantaged account can make it easier to track your investment performance and streamline your records, including beneficiary designations.

Naming beneficiaries and keeping them up-to-date is one of many important aspects of your future financial health.  Spend 10 minutes today and ensure you’re covered on this important step.

Contact Ivie and his team at www.morganstanleyfa.com/burnsbinkley.

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Labor Day: A great opportunity for your own Thank You Notes

thank you notesJimmy Fallon has fast become known for many of this Tonight Show antics and showcases.  One I personally look forward to each week is Thank You Notes.  And during this holiday week as we celebrate our workforce with Labor Day, what a great opportunity to show your gratitude to the people who make your business possible.

Your full-time employees work at least 2,080 hours in a given year.  That alone is reason for a thank you.  And if you are in the retail industry take note.  Some retailers claim it is one of the largest sale dates of the year, second only to the Christmas season’s Black Friday.  So hug your sales associates!

People thrive at work when they know their contributions have meaning. Letting people know the ways in which their work matters — to you, to the company, to their team — helps you to keep the people around you engaged and excited about their work. Especially if you are a manager, this is an important part of your job.

Research shows gratitude and belonging are keys to employee engagement and retention.  And those employees are critical to customer loyalty.  It pays to show gratitude.  These three tips will help you provide more than lip service to your team.

#1  Tie your thanks to a specific accomplishment
Even if you want to thank the person for “always being on top of details”, you should follow it up with a specific time they were really on top of things and why that was so helpful let them know how much *you* appreciate it; most people are motivated by the personal approval of their leaders

#2 Link contributions to work on the big picture
This can be a great learning opportunity to see how their great work moves big things forward

#3  Tailor the thanks to the person
We know every person has unique DNA which means everyone also has a unique way they like to receive appreciation.  For some, it’s a public acknowledgement while others prefer a quiet private thank you.  Your thanks go so much further when given in the language your employee loves the most.

Sometimes finding the words to appreciate your team is tough.  So, during this holiday week, here are five phrases that thank your employees for the contribution they make.

  1. I want you know that having you on our team makes all the difference. Thanks for all you do.
  2. In business, it’s important to find people you can count on. You are one of those reliable employees. Thanks for all your hard work.
  3. It’s been so busy lately, but there is always time to stop and say thanks for your help.
  4. It’s great working with you. You are one of the reasons for our success.
  5. I don’t know what I would do without you.

Thank you.  Two words worth millions to your employees.  Don’t miss the chance this week to let every person on your team hear those magic words.  You’ll make their day.  And who wants to pass up a chance like that?  By the way, THANK YOU for being the leader you are!

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All Aboard! for a remarkable customer experience

Steve and TedMeet Ted and Steve.  They work a few doors down from Mickey’s house at The Boathouse in Downtown Disney. Why do you need to meet them?  Because they have learned the secret to creating great customer experiences.

I visited Orlando recently and wanted a fun dining experience.  The original plan was to enjoy a progressive dinner in Downtown Disney but mother nature had other plans.  A sudden rainstorm descended on the area and didn’t want to leave.  So, our plans to taste several restaurants turned into just one and what an experience it was.

Now to appreciate this story (and the lesson it brings), you must picture the scene.  Imagine what happens to indoor restaurants when the sky opens up and rain doesn’t stop.  You guessed it – standing room only.  Guests decide to be hungry because there is no place to go.  That’s what we faced.  No available tables but open seating at the back bar.  And that’s where we met Ted and Steve.

What began was nothing short of a very memorable dinner.  Was the food good?  Yes (that is required).  But what made the night was our interactions with Ted and Steve.  And in today’s busy marketplace, every business can learn from these two.

 4 lessons from Ted & Steve

1.  They had fun.
Imagine working in an environment that caters to tourists every day.  If you don’t try to have fun; there’s a good chance you won’t.  These guys enjoyed what they did.  We watched as they made drinks for the restaurant servers.  Each order included some quips and smiles as they created each libation.  And that approach made us enjoy our meal.

2.  They had each other’s back.
These guys manned the bar which meant a great deal of give and take had to happen.  If Ted was tied up with an order, Steve was available to answer our question – and vice versa.  What was interesting is these guys have known each other for years and Steve is the reason Ted works at Boathouse.  Funny truth – we enjoy work when we are working with friends!

 3.  They knew their product.
The Boathouse had many options which made our selection process difficult.  Every question was answered with precision and wonderful descriptions of each item.  They knew the menu inside and out.  And once we finally made our selections, the guys told us, “You made some excellent choices.  And we’re here for moral support – empty stomachs or open hands!”  How great is that?  I honestly think if time (and policy) had allowed, they would pulled up a chair and joined us.

4.  They made us feel important.
The restaurant was busy that night which meant the bar service was too.  But that didn’t matter.  We felt as though we were the only customers in the restaurant.  Steve and Ted treated us as guests in their home.  Our glasses remained full and our every request was taken care of.   When we talked, all eyes were on us even though a million “to dos” were probably on their minds.  Now that’s customer experience.

If your business (or team) is in the service business, you must find ways to create an experience that is so great your customers talk about it.  That what Ted and Steve did for us.  And here’s the best part.  Those four areas of service really aren’t rocket science.  They are not part of secret formula.  Nor do they cost a dime.  And the best part, anyone can do them.

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34 – Internships create competitive advantage w/ Ben McIntyre

Companies need great employees and great candidates need a good job.  In our conversation with Ben McIntyre, CEO and Founder of Internpreneur, we discuss an interesting fight for great talent companies are finding in the marketplace.  The company provides recruitment and placement connecting companies with the entry level talent they need through internships.   Outstanding students participate in the program so companies get access to top talent ahead of the competition.   With a focus on information technology,  marketing and general business roles, they are helping companies soar in the marketplace.

Episode Notes:

  • Two reasons a company needs an intern:  1)  leverage the leader’s time and delegate valuable work to student; and 2) a company is growing rapidly and need to develop their own talent pipeline.
  • The marketplace is anticipating a talent shortfall in the next 3-5 years as baby boomers continue to plan for retirement.  And students are being forced to leave their college city to find jobs.
  • Two-sided Problem:  1) Companies don’t want to worry with creating a fulfilling internship program yet need talent, and 2) Students are trying to connect with top companies in the area and are looking for the best in the marketplace.
  • Every business type can benefit from an internship or team of interns.
  • The internship programs created go beyond basic administrative and menial tasks; they are providing a real value to the company’s needs.
  • Each internship is customized to meet the specific needs of the business.
  • The in-depth selection process of ensures the very best students are recruited for companies.
  • They take the pressure off companies so they can focus where they need to – running the business.

You can reach Ben at ben@internpreneur.com or visit their site at www.internpreneur.com.

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Twelve leadership quotes that will sharpen your saw


imgres-1I had the opportunity recently to attend the Global Leadership Summit hosted by Willow Creek Church in Chicago, Illinois.  For two days I had the opportunity to slow my world down, be a student, and focus on the tools in my leadership toolkit.  During the conference more than 15 speakers took the stage to share a specific insight – from their prospectives, failures and successes – and pour into the thousands participating in the conference.  The theme was “Leadership Matters”.  And you know what?  They couldn’t be more right.

Bill Hybels began our journey with this simple quote, ”Leadership is all about movement.  You are helping yourself and others move from a current state to a more desired one.  And because of that, the highest value of any leader is humility:  to recognize you still and will always have the opportunity and need to learn.”  So for two days I learned and sharpened my saw.  Here is a recap of 12 insights that captured my thoughts (my journal is actually overflowing with many more).  I share these because there may be a gem (or two) that helps you this week.

The following quotes are attributed to these leaders.  Thanks to each of them for sharpening my saw.

  1. “Blind spots and weaknesses are different animals.  We often know our weaknesses. Our blind spots are just that – hidden from us.”  Bill Hybels
  2. “Will I settle for being a good leader or will I grow to be a great leader.  You will be one or the other.”  Jim Collins
  3. “Recognize failure is part of the creative process in every situation.”  Ed Catmull
  4. “Those who are brave enough to know success, have known failure.”  Brene Brown
  5. “In today’s marketplace, the number one reason employees join a company is meaning/purpose.”  Sallie Krawcheck
  6. “Great leaders seek to leave a great legacy not create a great resume.”  Albert Tate
  7. “Service is a product you produce.”  Horst Schulze
  8. “The ability to receive feedback is a business skill.”  Sheila Heen
  9. Every team involves seasons.  Don’t be afraid to allow tenure to ebb and flow on your team.  It’s the lifeblood of the team.”  Brian Houston
  10. “It is not the lack of money in your organization that makes it poor.  It is the lack of ideas.”  Sam Adeyemi
  11. “Comfort is a stealthy thing.  It comes in as a guest and takes residence in your head.”  Liz Wiseman
  12. “Everyone wins when the leader gets better.”  Craig Groeschel

Any one of these statements can be a topic or focus in and of itself.  What if you took each quote and dedicated 30 days to each one?  Meditate on it.  Look in the mirror a bit and take action in some way.  How different would you be in 12 months?  And even better, how different would your team be?  It’s a powerful concept.  Bill Hybels was right.  Leadership does matter. I’m challenged with that statement.   What will you do with yours?

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