It’s a holiday week in the US. July 4th marks a special occasion for everyone from sea to shining sea, so the song goes. The week will likely be filled with parades, cook-outs, outdoor activities and fireworks. It’s a time to wish our great country happy birthday and reflect on how blessed we are toContinue reading “Is the patriotic spirit alive in your business too?”
Category Archives: Employee Experience
Are your employees feeling lucky?
My travels took me recently to a little town in Wyoming. I love little towns like this. Jackson Hole sports a little downtown area filled with restaurants and shops unique to the western town – all within walking distance. One particular souvenir shop caught my eye the first night I arrived so I decided toContinue reading “Are your employees feeling lucky?”
Why you want your team to LOVE their job
Have you traveled through an airport lately? If so, you know the drill when yo approach security: no dispose of all liquids, remove your shoes and ensure your carryon gels can fit inside this quart-size bag. Necessary words, but a hum-drum atmosphere usually surrounds the TSA area. Passengers just want to get through the experienceContinue reading “Why you want your team to LOVE their job”
Catch the Olympic Spirit in your Organization
The Olympic spirit was at its height this past week with the Opening Ceremonies of the 2014 Winter Olympics. Sochi, Russia was on display for the world as over 2,800 athletes completed the processional to officially kick off the Olympic games. I don’t know about you but there is just something about seeing our nation’sContinue reading “Catch the Olympic Spirit in your Organization”
How to create great customer service in 7 minutes
We know there is no such thing as “perfect” customer service but consistency is the name of the game for any great experience. The folks at Chick-fil-A have figured out how to create great customer experiences. The secret is in the details and guess what, every organization can follow suit. Recently, I decided to grabContinue reading “How to create great customer service in 7 minutes”