I heard a sermon in church this past week that began surprisingly with a “Where’s Waldo?” cartoon. A bit unorthodox you might think until you hear the reason. Focus and simplicity were two themes of that particular sermon which are certainly applicable as life principles. But that mindset is also invaluable in your business. ThisContinue reading “Three Ways Your Business Strategy May Resemble Waldo”
Category Archives: Employee Experience
A Helium-filled Customer Service Experience
A friend of mine had a special birthday recently that really called for the works. You know…surprises, cake and of course, balloons. So in preparation for the big night, I ordered a bouquet of balloons from my local Publix to be picked up on my way to the birthday dinner. I arrived and requested theContinue reading “A Helium-filled Customer Service Experience”
Detroit Airport: Game. Set. Match
A recent client visit took my travels through the Detroit airport. It was a week night and my connecting flight was departing from the last gate at a different terminal (Gate 77 to be exact). Anyway, on the trek to my gate, I couldn’t help but notice how clean the airport was. No trash, polishedContinue reading “Detroit Airport: Game. Set. Match”
Are you packing feedback grenades?
In today’s business environment, time is a commodity. And in the “new normal” of downsized companies and limited resources, many leaders are finding themselves both doing the job as well as managing those who are doing it. So when the need to provide constructive feedback arises, leaders must find a way to have this importantContinue reading “Are you packing feedback grenades?”
Could your workplace be a great movie?
Everyone has a favorite movie. For some, it’s the action and adventure of a great chase. For others, it’s the eternal love story and happy ending of a great romance. For me, it’s Steven Spielberg’s 1981 hit, Raiders of the Lost Ark. It’s the kind of movie that has all the aspects that make aContinue reading “Could your workplace be a great movie?”