A friend of mine had a special birthday recently that really called for the works. You know…surprises, cake and of course, balloons. So in preparation for the big night, I ordered a bouquet of balloons from my local Publix to be picked up on my way to the birthday dinner. I arrived and requested theContinue reading “A Helium-filled Customer Service Experience”
Tag Archives: Business Execution
Detroit Airport: Game. Set. Match
A recent client visit took my travels through the Detroit airport. It was a week night and my connecting flight was departing from the last gate at a different terminal (Gate 77 to be exact). Anyway, on the trek to my gate, I couldn’t help but notice how clean the airport was. No trash, polishedContinue reading “Detroit Airport: Game. Set. Match”
What do your Walking Billboards Say?
My job puts me puts me on the road a good bit. Well, actually, at times, it also places me in the air. I’m one of those frequent fliers. And like any good business traveler, I have my favorite airports, car rental companies and airlines. A recent business trip put a spotlight on one ofContinue reading “What do your Walking Billboards Say?”
Failure Lesson One: Three Sure-Fire Ways to Lose your Followers
So much is written about how to be an effective leader. I thought it would be interesting to do a “failure” series. Sure, no one sets out to be a poor leader but sadly, it happens too often. So, in the next few posts, we’ll explore leadership behaviors that are sure to bring failure. LearnContinue reading “Failure Lesson One: Three Sure-Fire Ways to Lose your Followers”
Three Lessons of Going “Undercover” in Your Company
America has been invited behind the scenes of several companies thanks to the CBS hit Undercover Boss. If you haven’t seen the show, its format is based on a senior executive of a company working undercover in their own firm to investigate how the company really works and identify how it can be improved, asContinue reading “Three Lessons of Going “Undercover” in Your Company”