Coffee with a Side of Customer Service

Imagine what it is like to work in the Starbucks that sits in the lobby of a hotel near downtown Atlanta.  Can you picture it? Hustle, bustle and lot of customers. I was a guest at this hotel recently and Starbucks was part of my routine 3 mornings as I attended a conference.  That’s whereContinue reading “Coffee with a Side of Customer Service”

38 – The Millennial Myth with Jon DiGregory

Most every business today is trying to figure out the best way to attract and retain Millennial employees.  However, who you attract makes all the difference. This company actually fired 4 on the same day – each part of this elusive generation.  Their story may surprise you and also teach a few important lessons. ConnectContinue reading “38 – The Millennial Myth with Jon DiGregory”

Between a Tow Truck and a Touchdown: Great Service Wins

There are some things in life you can’t schedule.  Car trouble is one of them.  But when that event does happen, a good customer experience is something you hope for.  Meet Vidi.  He’s a driver with AAA and he’s the inspiration for this customer experience success story. My car suddenly gave me problems one eveningContinue reading “Between a Tow Truck and a Touchdown: Great Service Wins”

37 – Customer Experience in Every Cup of Coffee w/ Kathleen McIntyre

Every company makes the claim of having a great team of employees. For new leaders and businesses, this goal is achieved one step at a time. For Bond Coffee Company, that means one cup of coffee at a time.  In this episode, meet Kathleen McIntyre, manager of this locally-owned coffee shop in one of theContinue reading “37 – Customer Experience in Every Cup of Coffee w/ Kathleen McIntyre”