On a recent business trip to Tacoma, Washington, I had the pleasure of dining at Indochine, a restaurant that specializes in unique Thai creations. What I didn’t expect was the dining experience I had because of a gal named Elizabeth (and you can see her in the enclosed picture). From the moment we sat downContinue reading “Are Your Customers Talking for the Right Reasons?”
Category Archives: Business Execution
When Customer Service Goes Outside the Lines
I was traveling recently and stopped at the Starbucks inside the airport before catching my plane. As usual the line for that caffeine jolt was quite lengthy (especially for folks traveling before 8am). As I waited in line for the next available cashier, I overheard the barista shout out to the folks in front ofContinue reading “When Customer Service Goes Outside the Lines”
Maintaining your Team: Will a little WD 40 and Duct Tape do the trick?
Maintenance. I was reminded of this word over the weekend as I washed my car. The grit and grime of the winter season had taken its toll on every inch of my vehicle. As I scrubbed the tires, I was reminded how easily things (anything really) can get out of hand without regular upkeep andContinue reading “Maintaining your Team: Will a little WD 40 and Duct Tape do the trick?”
Make your 2013 Count
It’s January. The holiday season has come to a close as 2013 bursts on the scene. I saw this post from a cool guy I follow on Twitter this week: “Is it really a new year if it’s the same us?” Wow. There’s a lot of depth packed into those 43 characters. In our businessesContinue reading “Make your 2013 Count”
Your 2013 Workplace Resolution List
2012 has come and gone. December 31st brings the tradition for parties with friends and family to officially ring in the New Year. And as the first day of a new year begins, countless resolutions are professed to focus on health, success and often some form of discipline in an area of life. Personal resolutionsContinue reading “Your 2013 Workplace Resolution List”