I received an invitation to a “Cobbler Tasting Party” recently through LinkedIn. Intrigued, I had to see what this was all about and I’m so glad I did. That’s where I met Monchita of Monchita’s Homemade Cobblers. Her online bakery creates 19 sweet and savory flavors of you guessed it, homemade cobblers. I met MonchitaContinue reading “Three Reasons why “Giving Back” Should be Part of Your Biz Strategy”
Category Archives: Business Execution
Do you have a customer service secret weapon?
I love sharing positive customer service stories. Unfortunately we often witness many poor service experiences so when a good one comes along I think we need to talk about it. I recently spent some time at the Marcum Center on the campus of Miami University. I’ve been there several times and someone there knows it.Continue reading “Do you have a customer service secret weapon?”
How can you break a record if you aren’t keeping score?
It’s football season. In Nashville, Tennessee where I live that means the heart of SEC sports. This past weekend, I had the opportunity to attend the University of Tennessee game against South Carolina. It was the kind of football game fans love. Tennessee had an early lead then in true suspense fashion fell behind untilContinue reading “How can you break a record if you aren’t keeping score?”
Remarkable Service is Defined One Degree at a Time
Let’s face it. Dining out is entertainment. Enjoying a nice meal with friends or family is a great way to spend the evening. While the company you keep is critical, the environment and service will either make or break the experience. I love meeting service professionals who simply do their job well. You can spotContinue reading “Remarkable Service is Defined One Degree at a Time”
Entrepreneur Village: No one over 22 years old allowed
The title of this article may not be exactly accurate but there is some truth to it. I had the opportunity to visit Belmont University’s 2nd annual Entrepreneur Village recently and must say it was one of the most inspirational days I have experienced. But to understand that statement you must walk into the village.Continue reading “Entrepreneur Village: No one over 22 years old allowed”