Most hotels today provide some type of breakfast that helps its guests get nourished quickly and on the road. On a recent trip to Alabama, I stayed at a Hampton Inn. I’ve stayed here several times and have always enjoyed observing one of the breakfast servers. On this visit, I decided to talk to her. Continue reading “Your Customer Service Weapon: Do you know why I’m here?”
Category Archives: Culture
What do baseball and apple pie look like in your company?
Baseball and apple pie. And during the first week of July fireworks and family celebrations can be added to the list. It’s “celebrate America’ week across our country. People everywhere will find a way to celebrate in some form this week, the essence of celebrating freedom and proclaiming pride in America. Symbols of celebration takeContinue reading “What do baseball and apple pie look like in your company?”
When Customer Service Goes Outside the Lines
I was traveling recently and stopped at the Starbucks inside the airport before catching my plane. As usual the line for that caffeine jolt was quite lengthy (especially for folks traveling before 8am). As I waited in line for the next available cashier, I overheard the barista shout out to the folks in front ofContinue reading “When Customer Service Goes Outside the Lines”
How Leaders Can Take Advantage of Cupid’s Holiday
February 14th heralds in chocolate covered hearts, flowers and heartfelt appreciation for those special people in our lives. It’s a day many people either anticipate with excitement or dread to struggle through. Perhaps it is an overrated holiday or a day to simply appreciate others. But for your workplace, Valentine’s Day can be a greatContinue reading “How Leaders Can Take Advantage of Cupid’s Holiday”
Random Acts of Kindness: What if this happened in your workplace?
If you are on Facebook, you have likely seen this viral post appear from one of your friends in the last few weeks: The first 5 people to comment on this post will receive, within this calendar year, a gift from me – something like a book, baked goods, something handmade etc. It can happenContinue reading “Random Acts of Kindness: What if this happened in your workplace?”