Think about your last dining experience. Now name three adjectives that describe that experience. Here’s the catch. If you are the customer, those three words describe your feelings about that experience. If you are the business, those three words likely determine whether that customer will return to your business. It’s a sobering thought in theContinue reading “Three reasons why every business needs an “Angel””
Category Archives: Customer Experience
Your Employee’s Story = Your Biz’ Story
Everyone has a story. I think we sometimes forget that. On a recent ski trip to Colorado, I had the pleasure of meeting several employees at the Winter Park Resort who took great care of our group. When you have a remarkable experience – particularly in resort towns – it’s interesting to learn the choicesContinue reading “Your Employee’s Story = Your Biz’ Story”
Does your customer service put on the “Ritz”?
Does your service put on the “Ritz”? Ritz Carlton that is. A recent client engagement took me to the Ritz Carlton Reynolds Plantation in Greensboro, Georgia. And while I worked, I was reminded how it feels to have a great customer experience thanks to the many team members at this luxury hotel. Let me explain. Continue reading “Does your customer service put on the “Ritz”?”
Swimming in Crab Bisque – The Best Compliment You can Receive
Restaurants near the beach are always unique. Menu items you can’t get anywhere else and the freshest tasting seafood around. A recent trip to Orange Beach with friends took me to Shipps Harbour Grille. The 45-minute wait gave us some time to hang out so we waited at the bar and decided to order anContinue reading “Swimming in Crab Bisque – The Best Compliment You can Receive”
What’s in a name? Coke knows..one beverage at a time
Perhaps William Shakespeare said it best, “What’s in a name? That which we call a rose by any other name would smell as sweet.” Everyone on the planet loves to hear their name. And the Coca Cola Company is helping many customers see their name in lights…or on a bottle and in the meantime, isContinue reading “What’s in a name? Coke knows..one beverage at a time”