Ambience. Atmosphere. Vibe. Every business has one. Some are formal, some laid back. Some welcome you with proverbial shouts and others make you feel like an inconvenience. In today’s competitive marketplace, this aspect of your customer experience is just as important, if not more, than the logo you promote. When you eat at Joe’s CrabContinue reading “What customer experience does your team create?”
Category Archives: Customer Experience
Three secrets to amazing customer experiences
How often do “amazing” and “service” go together for you when you are the customer? Sadly, not enough for most of us. But this past week it happened to me. And when you have an amazing customer experience, you have to share it. And you guessed it, there are some best practices every organization canContinue reading “Three secrets to amazing customer experiences”
Customer Service Math: 2+2=5
I spend a great deal of time in coffee shops and I must admit Panera has become one of my favorites. Free and convenient wifi, spacious seating and a great food menu in addition to numerous beverage options. Recently, I met a colleague at the Smyrna, TN location and before our meeting began, I approachedContinue reading “Customer Service Math: 2+2=5”
Three Reasons why “Giving Back” Should be Part of Your Biz Strategy
I received an invitation to a “Cobbler Tasting Party” recently through LinkedIn. Intrigued, I had to see what this was all about and I’m so glad I did. That’s where I met Monchita of Monchita’s Homemade Cobblers. Her online bakery creates 19 sweet and savory flavors of you guessed it, homemade cobblers. I met MonchitaContinue reading “Three Reasons why “Giving Back” Should be Part of Your Biz Strategy”
The Memory Game meets Customer Service
Do you remember the Memory game? Players lay cards placed face down on a surface and two cards are flipped face up over each turn. The object of the game is to turn over pairs of matching cards. It takes concentration, attention and memory skills. I was at Lowe’s recently and saw a sign thatContinue reading “The Memory Game meets Customer Service”