We first introduced you to Mona, a breakfast host at the Hampton Inn last July. Her approach to customer service is a best practice in and of itself. She is one of those folks who just makes you smile. Read her story here. My business travel took me back to her Montgomery, AL hotel recentlyContinue reading “How the Good Just Keep Going”
Tag Archives: Customer Experience
The Difference One Employee Can Make
I love being pleasantly surprised by great service. You know those moments…your expectations are not just met, but exceeded. Well, Stacie did just that for me during a recent visit to Jackson Hole, Wyoming. I was there vacationing with some friends and one morning decided to go to breakfast. I don’t know about you, butContinue reading “The Difference One Employee Can Make”
Three ways your service can become “remarkable”
People have dining experiences every day. Some are quick and on-the-go while others allow time to savor the flavors, company and sometimes, even your server. I had that experience recently and love to share it in the hopes that 1) you enjoy the story, 2) someone can receive positive feedback by doing something remarkable, andContinue reading “Three ways your service can become “remarkable””
It pays to be nice. Or, does it?
We welcome this week’s guest blogger, Stephanie Huffman with Epiphany Creative Services. She shares a recent experience that left her scratching her head. Every customer experience creates expectations. Ensure you meet them. It was time to make a plan. Perhaps get some work done, and grab a bite to eat. As I packed up and beganContinue reading “It pays to be nice. Or, does it?”
What customer experience does your team create?
Ambience. Atmosphere. Vibe. Every business has one. Some are formal, some laid back. Some welcome you with proverbial shouts and others make you feel like an inconvenience. In today’s competitive marketplace, this aspect of your customer experience is just as important, if not more, than the logo you promote. When you eat at Joe’s CrabContinue reading “What customer experience does your team create?”