We conclude our Voice of the Customer series with expert Tony Bodoh of Tony Bodoh International. In part three Tony shares how to take the customer experience message to your team of employees. In segment one, Tony helped us define customer experience and why is matters to businesses who want to succeed. You can listenContinue reading “13- Voice of the Customer Series – Part Three w/ Tony Bodoh”
Tag Archives: Customer Experience
12 – How the Memory Game creates Great Customer Experiences
Do you remember the Memory game? Players lay cards placed face down on a surface and two cards are flipped face up over each turn. The object of the game is to turn over pairs of matching cards. It takes concentration, attention and memory skills to win. The retailer Lowe’s has captured this concept withContinue reading “12 – How the Memory Game creates Great Customer Experiences”
11 – Voice of the Customer Series – Part Two w/ Tony Bodoh
We continue our Voice of the Customer series with expert Tony Bodoh of Tony Bodoh International. In part two Tony shares what businesses can do with the information they receive or gather from customers. You can click here to listen to Part One before listening to this week’s episode. Episode Notes Customers reveal theirContinue reading “11 – Voice of the Customer Series – Part Two w/ Tony Bodoh”
3 steps to successful customer service recovery
Customer service will include failures. But how your biz responds makes all the difference in creating customer loyalty.
09: Listening to the Voice of the Customer w/ Tony Bodoh
In the first of a 3-part series, we sit down with Tony Bodoh to discuss the business benefits of listening to the voice of your customer to create a strong customer experience. Tony is an expert in helping businesses understand the hidden language customers speak that reveal their core needs and desires from your business. Continue reading “09: Listening to the Voice of the Customer w/ Tony Bodoh”