I love being pleasantly surprised by great service. You know those moments…your expectations are not just met, but exceeded. Well, Stacie did just that for me during a recent visit to Jackson Hole, Wyoming. I was there vacationing with some friends and one morning decided to go to breakfast. I don’t know about you, butContinue reading “The Difference One Employee Can Make”
Category Archives: Business Execution
Leadership Boot Camp: Seek Clarity
On scale of one to ten, how do you measure up? If a “man on the street” interview was held with each member of your team, how would they answer this question: Based on feedback from my supervisor, how is my performance? I suspect answers would vary. Some would say, “I know I’m doing wellContinue reading “Leadership Boot Camp: Seek Clarity”
03: Aligning Business Strategy: the Chicken or the Egg? w/ Kris Kelso
Aligning every aspect of the business is a real challenge today, particularly for a business’ information technology. Kris Kelso, technology entrepreneur and founder of The Kelso Group talks about some of the big challenges facing leaders today involving the technology strategy as it relates to growing your business. Kelso is a mentor at theContinue reading “03: Aligning Business Strategy: the Chicken or the Egg? w/ Kris Kelso”
What customer experience does your team create?
Ambience. Atmosphere. Vibe. Every business has one. Some are formal, some laid back. Some welcome you with proverbial shouts and others make you feel like an inconvenience. In today’s competitive marketplace, this aspect of your customer experience is just as important, if not more, than the logo you promote. When you eat at Joe’s CrabContinue reading “What customer experience does your team create?”
How to create great customer service in 7 minutes
We know there is no such thing as “perfect” customer service but consistency is the name of the game for any great experience. The folks at Chick-fil-A have figured out how to create great customer experiences. The secret is in the details and guess what, every organization can follow suit. Recently, I decided to grabContinue reading “How to create great customer service in 7 minutes”