I was in a small town recently with my family and had one of those service experiences you just can’t make up. I won’t mention the city or restaurant because truthfully, we could probably replace its name with many other examples. Here’s the funny thing…the food was great…the service, not so much. And indifferent enoughContinue reading “When Service Overshadows the Product”
Category Archives: Customer Experience
Your Customer Service Weapon: Do you know why I’m here?
Most hotels today provide some type of breakfast that helps its guests get nourished quickly and on the road. On a recent trip to Alabama, I stayed at a Hampton Inn. I’ve stayed here several times and have always enjoyed observing one of the breakfast servers. On this visit, I decided to talk to her. Continue reading “Your Customer Service Weapon: Do you know why I’m here?”
Are Your Customers Talking for the Right Reasons?
On a recent business trip to Tacoma, Washington, I had the pleasure of dining at Indochine, a restaurant that specializes in unique Thai creations. What I didn’t expect was the dining experience I had because of a gal named Elizabeth (and you can see her in the enclosed picture). From the moment we sat downContinue reading “Are Your Customers Talking for the Right Reasons?”
If “hugs” aren’t our business specialty, then what is?
Meet Tim Harris. He owns his own restaurant — where hugs are on the menu! The sign says, “Tim’s Place: Breakfast, lunch and hugs!” Tim sums up his philosophy of being a restauranteur — and life: “Food is food. I give them a hug and then they all feel better!” Tim has down syndrome. HeContinue reading “If “hugs” aren’t our business specialty, then what is?”
When Customer Service Goes Outside the Lines
I was traveling recently and stopped at the Starbucks inside the airport before catching my plane. As usual the line for that caffeine jolt was quite lengthy (especially for folks traveling before 8am). As I waited in line for the next available cashier, I overheard the barista shout out to the folks in front ofContinue reading “When Customer Service Goes Outside the Lines”