I was traveling recently and stopped at the Starbucks inside the airport before catching my plane. As usual the line for that caffeine jolt was quite lengthy (especially for folks traveling before 8am). As I waited in line for the next available cashier, I overheard the barista shout out to the folks in front ofContinue reading “When Customer Service Goes Outside the Lines”
Tag Archives: Business Execution
Make your 2013 Count
It’s January. The holiday season has come to a close as 2013 bursts on the scene. I saw this post from a cool guy I follow on Twitter this week: “Is it really a new year if it’s the same us?” Wow. There’s a lot of depth packed into those 43 characters. In our businessesContinue reading “Make your 2013 Count”
Your 2013 Workplace Resolution List
2012 has come and gone. December 31st brings the tradition for parties with friends and family to officially ring in the New Year. And as the first day of a new year begins, countless resolutions are professed to focus on health, success and often some form of discipline in an area of life. Personal resolutionsContinue reading “Your 2013 Workplace Resolution List”
Is your team living somewhere between 100% and “good enough”?
I hope the title of this week’s article caught your attention. The truth is most teams today really do fall somewhere between 100% and good enough. This statement is true in regard to a team’s innovation, cohesiveness, problem solving and even reaching results. The easy reason is the obvious one: we’re all human and there isContinue reading “Is your team living somewhere between 100% and “good enough”?”
Freedom and Loyalty: Two Costly Items for your Organization
A special week is upon us. For every citizen of the United States, we get to celebrate our freedom. In the midst of the cook-outs, boating and fireworks, I hope you will pause for a moment and remember what this week represents. Our freedom was bought by brave men and women who chose to makeContinue reading “Freedom and Loyalty: Two Costly Items for your Organization”