2010 is quickly coming to a close. And as organizations prepare for the coming year, the reality of the economy’s “new normal” workplace is clearly evident. A “new normal” can mean many different things. For some it means the continuation of employees doing additional job tasks due to staff not being replaced. And for othersContinue reading “Being Real with Your Employees: They Can Handle It”
Tag Archives: deliberate interaction
Are you packing feedback grenades?
In today’s business environment, time is a commodity. And in the “new normal” of downsized companies and limited resources, many leaders are finding themselves both doing the job as well as managing those who are doing it. So when the need to provide constructive feedback arises, leaders must find a way to have this importantContinue reading “Are you packing feedback grenades?”
Could your workplace be a great movie?
Everyone has a favorite movie. For some, it’s the action and adventure of a great chase. For others, it’s the eternal love story and happy ending of a great romance. For me, it’s Steven Spielberg’s 1981 hit, Raiders of the Lost Ark. It’s the kind of movie that has all the aspects that make aContinue reading “Could your workplace be a great movie?”
My workplace feels like Groundhog Day…
What movie title best describes your workplace? We could go many different directions with this question…horror, drama, comedy, suspense. But sadly, many organizations resemble a movie from the 1990’s that while very much a comedy, has some take-aways that may not be so funny. Do you remember this movie? Groundhog Day is a 1993 AmericanContinue reading “My workplace feels like Groundhog Day…”
Customer Service Doesn’t Have an Expiration Date
I find myself in Panera Bread Company® a good bit. In the age of coffee shop meetings, many of my business meetings occur here. I had an interesting experience in one of its locations occurred last week I have to share. I was meeting with a new colleague so before our conversation began, we waitedContinue reading “Customer Service Doesn’t Have an Expiration Date”