I received an invitation to a “Cobbler Tasting Party” recently through LinkedIn. Intrigued, I had to see what this was all about and I’m so glad I did. That’s where I met Monchita of Monchita’s Homemade Cobblers. Her online bakery creates 19 sweet and savory flavors of you guessed it, homemade cobblers. I met MonchitaContinue reading “Three Reasons why “Giving Back” Should be Part of Your Biz Strategy”
Tag Archives: deliberate interaction
The Memory Game meets Customer Service
Do you remember the Memory game? Players lay cards placed face down on a surface and two cards are flipped face up over each turn. The object of the game is to turn over pairs of matching cards. It takes concentration, attention and memory skills. I was at Lowe’s recently and saw a sign thatContinue reading “The Memory Game meets Customer Service”
Do you have a customer service secret weapon?
I love sharing positive customer service stories. Unfortunately we often witness many poor service experiences so when a good one comes along I think we need to talk about it. I recently spent some time at the Marcum Center on the campus of Miami University. I’ve been there several times and someone there knows it.Continue reading “Do you have a customer service secret weapon?”
Remarkable Service is Defined One Degree at a Time
Let’s face it. Dining out is entertainment. Enjoying a nice meal with friends or family is a great way to spend the evening. While the company you keep is critical, the environment and service will either make or break the experience. I love meeting service professionals who simply do their job well. You can spotContinue reading “Remarkable Service is Defined One Degree at a Time”
The Unexpected Benefits of a Cup of Coffee
I frequent local coffee shops a good bit in my job, whether it is meeting clients or new business prospects. Recently I arrived early for an appointment which gave me the opportunity to do one of my favorite things…people watch. Honestly, it is one of the most interesting and entertaining past times. As I observedContinue reading “The Unexpected Benefits of a Cup of Coffee”