In this final week of Leadership Boot Camp, we tackle the critical skill of delivering forward feedback – the conversations that drive you closer to defined success. In today’s fast-paced environment, specific, meaningful feedback can be very difficult to accomplish. But without it, your team will never move to the next level which means yourContinue reading “Leadership Boot Camp: Forward Feedback”
Tag Archives: deliberate interaction
It pays to be nice. Or, does it?
We welcome this week’s guest blogger, Stephanie Huffman with Epiphany Creative Services. She shares a recent experience that left her scratching her head. Every customer experience creates expectations. Ensure you meet them. It was time to make a plan. Perhaps get some work done, and grab a bite to eat. As I packed up and beganContinue reading “It pays to be nice. Or, does it?”
Three secrets to amazing customer experiences
How often do “amazing” and “service” go together for you when you are the customer? Sadly, not enough for most of us. But this past week it happened to me. And when you have an amazing customer experience, you have to share it. And you guessed it, there are some best practices every organization canContinue reading “Three secrets to amazing customer experiences”
Customer Service Math: 2+2=5
I spend a great deal of time in coffee shops and I must admit Panera has become one of my favorites. Free and convenient wifi, spacious seating and a great food menu in addition to numerous beverage options. Recently, I met a colleague at the Smyrna, TN location and before our meeting began, I approachedContinue reading “Customer Service Math: 2+2=5”
How many “thank you” languages do you speak?
Gracias. Danke. Merci. Grazie. Thank you. How do you say it? Every country and culture has a way of showing appreciation to others. This week’s focus is simple. On this week of the United States’ tradition of celebrating Thanksgiving, what a wonderful opportunity to remind us of its importance in the workplace as well. ApartContinue reading “How many “thank you” languages do you speak?”