There is just something about kids and Christmas. They bring a magic to the season like nothing else. Meet my niece Becky. She’s ten years old and all girl. Pink is one of her favorite colors. She knows the lyrics to most Johnny Cash songs and has already told her Nana what dessert she wantsContinue reading “What is your “One Thing” for 2014?”
Tag Archives: Effectiveness
Three Ways to Create Team Success in 2014
2013 is almost a memory and most businesses are focusing on what the coming year will hold. With a few short days left in the calendar year, it is important to be thinking about specific strategies that will make your team thrive in 2014. Let’s face it, competition is stiff and your team is whatContinue reading “Three Ways to Create Team Success in 2014”
How many “thank you” languages do you speak?
Gracias. Danke. Merci. Grazie. Thank you. How do you say it? Every country and culture has a way of showing appreciation to others. This week’s focus is simple. On this week of the United States’ tradition of celebrating Thanksgiving, what a wonderful opportunity to remind us of its importance in the workplace as well. ApartContinue reading “How many “thank you” languages do you speak?”
Do you have a customer service secret weapon?
I love sharing positive customer service stories. Unfortunately we often witness many poor service experiences so when a good one comes along I think we need to talk about it. I recently spent some time at the Marcum Center on the campus of Miami University. I’ve been there several times and someone there knows it.Continue reading “Do you have a customer service secret weapon?”
How can you break a record if you aren’t keeping score?
It’s football season. In Nashville, Tennessee where I live that means the heart of SEC sports. This past weekend, I had the opportunity to attend the University of Tennessee game against South Carolina. It was the kind of football game fans love. Tennessee had an early lead then in true suspense fashion fell behind untilContinue reading “How can you break a record if you aren’t keeping score?”